|
How do I contact you if I want special service or encounter a problem?
We are dedicated to great Customer Service. We are continually upgrading our standards. Feel free to contact us in the manner you prefer regarding help, answers to problems, or suggestions on how to improve our website, products, and services.
1) Email : For quickest e-mail service, use the Contact Us page. Click here.
2) Phone: 1-800-525-2364; 1-714-638-0630
3) Fax: 1-714-539-6333.
4) Mail: Lacey Custom Linens, Inc.
11703 Anabel Avenue
Garden Grove, CA 92843
What are your business hours?
We are open from 7:30 am to 4:30 pm PST (California Time) Monday-Friday. You may leave a message 24/7 and, of course, our online store is open 24/7.
How can I get wholesale pricing?
Wholesale pricing is reserved for professionals in the special event industry. It is necessary to call Customer Service (1-800-525-2364) to qualify for wholesale pricing. You will need to fill out a customer profile application and send us a copy of your business license (which indicates that you are in the special event industry) to open a wholesale account. If you are already a wholesale customer but have not used the site before, call for information on how to access the wholesale sections of the website.
How can I get your very best pricing?
Our very best pricing is only available to members of The President's Club. Membership requires a yearly membership fee of $1200.00 and offers many advantages for volume customers. For more information, please call Customer Service at 1-800-525-2364.
Do you have business accounts?
All orders online must be paid by credit card. Customer service (1-800-525-2364) can answer other questions about payment options for phone and fax orders.
Do you do custom sewing?
Yes. If it is a special size just for you, we need to have a pattern of the table and amount of drape or exact dimensions of the table and the amount of drape. The order must be placed with customer service. 1-800-525-2364.
Do you do custom sewing from my fabric?
Yes. If you want a standard size tablecloth from your fabric, you can go to the Custom section and see the prices for custom sewing. If you want a special size not on the chart, we will need a pattern of the table and the amount of drape or exact dimensions of the table and amount of drape. All orders from fabric you provide must be placed with Customer Service 1-800-525-2364 and the cost of shipping the fabric to us and the return shipping must be paid by you.
What size tablecloth should I order?
We have a helpful charts under Sizes category or click here.
If you want personal attention, please call Customer Service: 1-800-525-2364.
What sizes do you make?
Any size you wish, but the large cloths will have seams when the size of the tablecloth exceeds the width of the fabric (most of our fabrics are 62" wide or 45" wide).
Do you make tablecloths for oval tables?
Yes, we will need a pattern of your table and the amount you want the tablecloth to drape down from the top of the table.
Do you rent table linens online?
No, but you can place an order by phone. Just call Customer Service at 1-800-525-2364.
What fabric do you use for your tablelinens?
Most of our fabrics (but not all) are made by American mills. We use many different kinds of fabric. For the exact specifications of the fabric you wish to use, please call Customer Service and ask for Dee: 1-800-525-2364.
What is the average time for delivery of my order?
On purchase orders, your order will be sewn and ready to ship in 7 to 10 business days if the fabric is in stock (if it is not, we will inform you of the amount of time your order is likely to be delayed). It will be shipped according to your instructions. Arrival at your door will depend on the method you selected and your distance from Orange County, California.
On rental orders outside of our delivery area (Santa Barbara, CA to San Diego, CA to Palm Springs, Ca), your order will ship on the day that you specify so that the table linens have plenty of time to reach you based on the time that the shipper you prefer says is needed to reach your location plus two days if you wish. Or you can have your rentals sent quicker methods like Next Day Air. You will be able to use your rentals on the day of your event and will need to return them on the date we agree on when you place your order.
Rental orders delivered by our trucks will be delivered and pickup depending on what delivery route you are served by and worked out with you when you place your order.
Do you ship internationally?
Yes, with the following restrictions. Orders must be paid for by money order or cashier's check in dollars and in advance of shipment. The address for delivery must be one served by UPS.
Do you have a guarantee?
Yes, your order will be made to your specifications, the color of the items will match if they are intended to be the same color, and it will come on a hanger with a dry cleaners plastic bag protecting it. It will be completely table ready. If not, call 1-800-525-2364. We will immediately correct the problem or refund your money including any shipping costs. Guaranteed!
| 
